Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00104
VM0000104Goldmember104@example.test · +601110000104 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted Out
Points Balance
4,197
Current loyalty balance
Lifetime Spend
RM 5,246
Across 38 visits
Total Visits
38
Since 2024-11-21
Average Order Value
RM 131
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
21d
2026-09-18
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
4,197 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-18 · OPLUMO Outlet 3
Outlet purchase
2026-09-06 · Member activity · RM 98.25
App session
2026-08-25 · OPLUMO Outlet 3
Points credited
2026-08-13 · Member activity · RM 111.35
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 3
Outlet purchase
2026-07-20 · Member activity · RM 124.45
Points credited
2026-07-08 · OPLUMO Outlet 3
Outlet purchase
2026-06-26 · Member activity · RM 137.55