Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 10385
VM0010385Goldmember10385@example.test · +601110010385 · Preferred outlet: OPLUMO Outlet 16
FamilyDelivery
Consent Status
Opted In
Points Balance
3,127
Current loyalty balance
Lifetime Spend
RM 3,909
Across 30 visits
Total Visits
30
Since 2024-11-07
Average Order Value
RM 152
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
179d
2026-04-13
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,127 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-13 · OPLUMO Outlet 16
Outlet purchase
2026-04-01 · Member activity · RM 114.00
App session
2026-03-20 · OPLUMO Outlet 16
Points credited
2026-03-08 · Member activity · RM 129.20
Win-back campaign delivered
2026-02-24 · OPLUMO Outlet 16
Outlet purchase
2026-02-12 · Member activity · RM 144.40
Points credited
2026-01-31 · OPLUMO Outlet 16
Outlet purchase
2026-01-19 · Member activity · RM 159.60