Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 10375
VM0010375Goldmember10375@example.test · +601110010375 · Preferred outlet: OPLUMO Outlet 6
Birthday SoonLunch
Consent Status
Opted In
Points Balance
3,855
Current loyalty balance
Lifetime Spend
RM 4,820
Across 42 visits
Total Visits
42
Since 2024-04-29
Average Order Value
RM 94
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
155d
2026-05-07
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,855 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-07 · OPLUMO Outlet 6
Outlet purchase
2026-04-25 · Member activity · RM 70.50
App session
2026-04-13 · OPLUMO Outlet 6
Points credited
2026-04-01 · Member activity · RM 79.90
Win-back campaign delivered
2026-03-20 · OPLUMO Outlet 6
Outlet purchase
2026-03-08 · Member activity · RM 89.30
Points credited
2026-02-24 · OPLUMO Outlet 6
Outlet purchase
2026-02-12 · Member activity · RM 98.70