Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N1
Nurul 10353
VM0010353Goldmember10353@example.test · +601110010353 · Preferred outlet: OPLUMO Outlet 1
FamilyDelivery
Consent Status
Opted In
Points Balance
3,234
Current loyalty balance
Lifetime Spend
RM 4,044
Across 24 visits
Total Visits
24
Since 2025-06-02
Average Order Value
RM 139
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
80d
2026-07-21
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,234 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-21 · OPLUMO Outlet 1
Outlet purchase
2026-07-09 · Member activity · RM 104.25
App session
2026-06-27 · OPLUMO Outlet 1
Points credited
2026-06-15 · Member activity · RM 118.15
Win-back campaign delivered
2026-06-03 · OPLUMO Outlet 1
Outlet purchase
2026-05-22 · Member activity · RM 132.05
Points credited
2026-05-10 · OPLUMO Outlet 1
Outlet purchase
2026-04-28 · Member activity · RM 145.95