Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 10348
VM0010348Silvermember10348@example.test · +601110010348 · Preferred outlet: OPLUMO Outlet 13
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,415
Current loyalty balance
Lifetime Spend
RM 1,769
Across 15 visits
Total Visits
15
Since 2025-08-20
Average Order Value
RM 109
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
163d
2026-04-29
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,415 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-29 · OPLUMO Outlet 13
Outlet purchase
2026-04-17 · Member activity · RM 81.75
App session
2026-04-05 · OPLUMO Outlet 13
Points credited
2026-03-24 · Member activity · RM 92.65
Win-back campaign delivered
2026-03-12 · OPLUMO Outlet 13
Outlet purchase
2026-02-28 · Member activity · RM 103.55
Points credited
2026-02-16 · OPLUMO Outlet 13
Outlet purchase
2026-02-04 · Member activity · RM 114.45