Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 10318
VM0010318Goldmember10318@example.test · +601110010318 · Preferred outlet: OPLUMO Outlet 17
App UserFamily
Consent Status
Opted In
Points Balance
2,606
Current loyalty balance
Lifetime Spend
RM 3,259
Across 27 visits
Total Visits
27
Since 2025-05-05
Average Order Value
RM 112
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
54d
2026-08-16
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,606 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-16 · OPLUMO Outlet 17
Outlet purchase
2026-08-04 · Member activity · RM 84.00
App session
2026-07-23 · OPLUMO Outlet 17
Points credited
2026-07-11 · Member activity · RM 95.20
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 17
Outlet purchase
2026-06-17 · Member activity · RM 106.40
Points credited
2026-06-05 · OPLUMO Outlet 17
Outlet purchase
2026-05-24 · Member activity · RM 117.60