Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 10300
VM0010300Goldmember10300@example.test · +601110010300 · Preferred outlet: OPLUMO Outlet 16
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,448
Current loyalty balance
Lifetime Spend
RM 3,061
Across 19 visits
Total Visits
19
Since 2025-07-04
Average Order Value
RM 154
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
138d
2026-05-24
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,448 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-24 · OPLUMO Outlet 16
Outlet purchase
2026-05-12 · Member activity · RM 115.50
App session
2026-04-30 · OPLUMO Outlet 16
Points credited
2026-04-18 · Member activity · RM 130.90
Win-back campaign delivered
2026-04-06 · OPLUMO Outlet 16
Outlet purchase
2026-03-25 · Member activity · RM 146.30
Points credited
2026-03-13 · OPLUMO Outlet 16
Outlet purchase
2026-03-01 · Member activity · RM 161.70