Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 00103
VM0000103Silvermember103@example.test · +601110000103 · Preferred outlet: OPLUMO Outlet 2
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,161
Current loyalty balance
Lifetime Spend
RM 2,702
Across 25 visits
Total Visits
25
Since 2025-04-05
Average Order Value
RM 102
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
120d
2026-06-11
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,161 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-11 · OPLUMO Outlet 2
Outlet purchase
2026-05-30 · Member activity · RM 76.50
App session
2026-05-18 · OPLUMO Outlet 2
Points credited
2026-05-06 · Member activity · RM 86.70
Win-back campaign delivered
2026-04-24 · OPLUMO Outlet 2
Outlet purchase
2026-04-12 · Member activity · RM 96.90
Points credited
2026-03-31 · OPLUMO Outlet 2
Outlet purchase
2026-03-19 · Member activity · RM 107.10