Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 10297
VM0010297Platinummember10297@example.test · +601110010297 · Preferred outlet: OPLUMO Outlet 13
FamilyDelivery
Consent Status
Opted In
Points Balance
6,442
Current loyalty balance
Lifetime Spend
RM 8,053
Across 41 visits
Total Visits
41
Since 2024-09-01
Average Order Value
RM 159
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
48d
2026-08-22
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
6,442 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-22 · OPLUMO Outlet 13
Outlet purchase
2026-08-10 · Member activity · RM 119.25
App session
2026-07-29 · OPLUMO Outlet 13
Points credited
2026-07-17 · Member activity · RM 135.15
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 13
Outlet purchase
2026-06-23 · Member activity · RM 151.05
Points credited
2026-06-11 · OPLUMO Outlet 13
Outlet purchase
2026-05-30 · Member activity · RM 166.95