Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 10277
VM0010277Membermember10277@example.test · +601110010277 · Preferred outlet: OPLUMO Outlet 10
New JoinerHigh Value
Consent Status
Opted In
Points Balance
482
Current loyalty balance
Lifetime Spend
RM 603
Across 14 visits
Total Visits
14
Since 2025-09-19
Average Order Value
RM 53
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
151d
2026-05-11
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
482 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-11 · OPLUMO Outlet 10
Outlet purchase
2026-04-29 · Member activity · RM 39.75
App session
2026-04-17 · OPLUMO Outlet 10
Points credited
2026-04-05 · Member activity · RM 45.05
Win-back campaign delivered
2026-03-24 · OPLUMO Outlet 10
Outlet purchase
2026-03-12 · Member activity · RM 50.35
Points credited
2026-02-28 · OPLUMO Outlet 10
Outlet purchase
2026-02-16 · Member activity · RM 55.65