Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
ML
Mei Ling 10275
VM0010275Silvermember10275@example.test · +601110010275 · Preferred outlet: OPLUMO Outlet 8
WeekendApp User
Consent Status
Opted In
Points Balance
1,457
Current loyalty balance
Lifetime Spend
RM 1,822
Across 9 visits
Total Visits
9
Since 2025-12-14
Average Order Value
RM 168
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
155d
2026-05-07
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,457 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
Recent activity
Member timeline
Win-back campaign delivered
2026-05-07 · OPLUMO Outlet 8
Outlet purchase
2026-04-25 · Member activity · RM 126.00
App session
2026-04-13 · OPLUMO Outlet 8
Points credited
2026-04-01 · Member activity · RM 142.80
Win-back campaign delivered
2026-03-20 · OPLUMO Outlet 8
Outlet purchase
2026-03-08 · Member activity · RM 159.60
Points credited
2026-02-24 · OPLUMO Outlet 8
Outlet purchase
2026-02-12 · Member activity · RM 176.40