Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 10256
VM0010256Goldmember10256@example.test · +601110010256 · Preferred outlet: OPLUMO Outlet 6
High ValueWeekend
Consent Status
Opted In
Points Balance
3,425
Current loyalty balance
Lifetime Spend
RM 4,282
Across 40 visits
Total Visits
40
Since 2024-05-29
Average Order Value
RM 87
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
161d
2026-05-01
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,425 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 6
Outlet purchase
2026-04-19 · Member activity · RM 65.25
App session
2026-04-07 · OPLUMO Outlet 6
Points credited
2026-03-26 · Member activity · RM 73.95
Win-back campaign delivered
2026-03-14 · OPLUMO Outlet 6
Outlet purchase
2026-03-02 · Member activity · RM 82.65
Points credited
2026-02-18 · OPLUMO Outlet 6
Outlet purchase
2026-02-06 · Member activity · RM 91.35