Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 10253
VM0010253Goldmember10253@example.test · +601110010253 · Preferred outlet: OPLUMO Outlet 3
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,660
Current loyalty balance
Lifetime Spend
RM 4,575
Across 45 visits
Total Visits
45
Since 2024-02-25
Average Order Value
RM 121
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
165d
2026-04-27
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,660 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-27 · OPLUMO Outlet 3
Outlet purchase
2026-04-15 · Member activity · RM 90.75
App session
2026-04-03 · OPLUMO Outlet 3
Points credited
2026-03-22 · Member activity · RM 102.85
Win-back campaign delivered
2026-03-10 · OPLUMO Outlet 3
Outlet purchase
2026-02-26 · Member activity · RM 114.95
Points credited
2026-02-14 · OPLUMO Outlet 3
Outlet purchase
2026-02-02 · Member activity · RM 127.05