Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 10244
VM0010244Silvermember10244@example.test · +601110010244 · Preferred outlet: OPLUMO Outlet 11
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
1,127
Current loyalty balance
Lifetime Spend
RM 1,410
Across 21 visits
Total Visits
21
Since 2025-08-22
Average Order Value
RM 58
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
53d
2026-08-17
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,127 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-17 · OPLUMO Outlet 11
Outlet purchase
2026-08-05 · Member activity · RM 43.50
App session
2026-07-24 · OPLUMO Outlet 11
Points credited
2026-07-12 · Member activity · RM 49.30
Win-back campaign delivered
2026-06-30 · OPLUMO Outlet 11
Outlet purchase
2026-06-18 · Member activity · RM 55.10
Points credited
2026-06-06 · OPLUMO Outlet 11
Outlet purchase
2026-05-25 · Member activity · RM 60.90