Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 10225
VM0010225Membermember10225@example.test · +601110010225 · Preferred outlet: OPLUMO Outlet 9
FamilyDelivery
Consent Status
Opted In
Points Balance
332
Current loyalty balance
Lifetime Spend
RM 415
Across 13 visits
Total Visits
13
Since 2026-01-04
Average Order Value
RM 39
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
62d
2026-08-08
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
332 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-08 · OPLUMO Outlet 9
Outlet purchase
2026-07-27 · Member activity · RM 29.25
App session
2026-07-15 · OPLUMO Outlet 9
Points credited
2026-07-03 · Member activity · RM 33.15
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 9
Outlet purchase
2026-06-09 · Member activity · RM 37.05
Points credited
2026-05-28 · OPLUMO Outlet 9
Outlet purchase
2026-05-16 · Member activity · RM 40.95