Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 10219
VM0010219Goldmember10219@example.test · +601110010219 · Preferred outlet: OPLUMO Outlet 3
WeekendApp User
Consent Status
Opted In
Points Balance
2,970
Current loyalty balance
Lifetime Spend
RM 3,713
Across 36 visits
Total Visits
36
Since 2024-11-05
Average Order Value
RM 132
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
73d
2026-07-28
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,970 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-28 · OPLUMO Outlet 3
Outlet purchase
2026-07-16 · Member activity · RM 99.00
App session
2026-07-04 · OPLUMO Outlet 3
Points credited
2026-06-22 · Member activity · RM 112.20
Win-back campaign delivered
2026-06-10 · OPLUMO Outlet 3
Outlet purchase
2026-05-29 · Member activity · RM 125.40
Points credited
2026-05-17 · OPLUMO Outlet 3
Outlet purchase
2026-05-05 · Member activity · RM 138.60