Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 10196
VM0010196Silvermember10196@example.test · +601110010196 · Preferred outlet: OPLUMO Outlet 14
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
2,233
Current loyalty balance
Lifetime Spend
RM 2,792
Across 17 visits
Total Visits
17
Since 2025-07-28
Average Order Value
RM 163
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
150d
2026-05-12
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,233 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-12 · OPLUMO Outlet 14
Outlet purchase
2026-04-30 · Member activity · RM 122.25
App session
2026-04-18 · OPLUMO Outlet 14
Points credited
2026-04-06 · Member activity · RM 138.55
Win-back campaign delivered
2026-03-25 · OPLUMO Outlet 14
Outlet purchase
2026-03-13 · Member activity · RM 154.85
Points credited
2026-03-01 · OPLUMO Outlet 14
Outlet purchase
2026-02-17 · Member activity · RM 171.15