Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 10178
VM0010178Goldmember10178@example.test · +601110010178 · Preferred outlet: OPLUMO Outlet 13
LunchNew Joiner
Consent Status
Opted In
Points Balance
4,171
Current loyalty balance
Lifetime Spend
RM 5,215
Across 30 visits
Total Visits
30
Since 2025-02-26
Average Order Value
RM 177
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
68d
2026-08-02
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,171 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-02 · OPLUMO Outlet 13
Outlet purchase
2026-07-21 · Member activity · RM 132.75
App session
2026-07-09 · OPLUMO Outlet 13
Points credited
2026-06-27 · Member activity · RM 150.45
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 13
Outlet purchase
2026-06-03 · Member activity · RM 168.15
Points credited
2026-05-22 · OPLUMO Outlet 13
Outlet purchase
2026-05-10 · Member activity · RM 185.85