Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 10177
VM0010177Silvermember10177@example.test · +601110010177 · Preferred outlet: OPLUMO Outlet 12
FamilyDelivery
Consent Status
Opted In
Points Balance
1,442
Current loyalty balance
Lifetime Spend
RM 1,803
Across 32 visits
Total Visits
32
Since 2025-01-16
Average Order Value
RM 72
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
73d
2026-07-28
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,442 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-28 · OPLUMO Outlet 12
Outlet purchase
2026-07-16 · Member activity · RM 54.00
App session
2026-07-04 · OPLUMO Outlet 12
Points credited
2026-06-22 · Member activity · RM 61.20
Win-back campaign delivered
2026-06-10 · OPLUMO Outlet 12
Outlet purchase
2026-05-29 · Member activity · RM 68.40
Points credited
2026-05-17 · OPLUMO Outlet 12
Outlet purchase
2026-05-05 · Member activity · RM 75.60