Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N0
Nurul 01017
VM0001017Goldmember1017@example.test · +601110001017 · Preferred outlet: OPLUMO Outlet 15
FamilyDelivery
Consent Status
Opted In
Points Balance
2,713
Current loyalty balance
Lifetime Spend
RM 3,392
Across 28 visits
Total Visits
28
Since 2025-03-30
Average Order Value
RM 109
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
72d
2026-07-29
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,713 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-29 · OPLUMO Outlet 15
Outlet purchase
2026-07-17 · Member activity · RM 81.75
App session
2026-07-05 · OPLUMO Outlet 15
Points credited
2026-06-23 · Member activity · RM 92.65
Win-back campaign delivered
2026-06-11 · OPLUMO Outlet 15
Outlet purchase
2026-05-30 · Member activity · RM 103.55
Points credited
2026-05-18 · OPLUMO Outlet 15
Outlet purchase
2026-05-06 · Member activity · RM 114.45