Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 10160
VM0010160Silvermember10160@example.test · +601110010160 · Preferred outlet: OPLUMO Outlet 12
High ValueWeekend
Consent Status
Opted In
Points Balance
1,812
Current loyalty balance
Lifetime Spend
RM 2,266
Across 17 visits
Total Visits
17
Since 2025-11-26
Average Order Value
RM 135
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
29d
2026-09-10
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,812 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-10 · OPLUMO Outlet 12
Outlet purchase
2026-08-29 · Member activity · RM 101.25
App session
2026-08-17 · OPLUMO Outlet 12
Points credited
2026-08-05 · Member activity · RM 114.75
Win-back campaign delivered
2026-07-24 · OPLUMO Outlet 12
Outlet purchase
2026-07-12 · Member activity · RM 128.25
Points credited
2026-06-30 · OPLUMO Outlet 12
Outlet purchase
2026-06-18 · Member activity · RM 141.75