Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 10156
VM0010156Silvermember10156@example.test · +601110010156 · Preferred outlet: OPLUMO Outlet 8
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,012
Current loyalty balance
Lifetime Spend
RM 2,515
Across 20 visits
Total Visits
20
Since 2025-05-09
Average Order Value
RM 117
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
176d
2026-04-16
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,012 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-16 · OPLUMO Outlet 8
Outlet purchase
2026-04-04 · Member activity · RM 87.75
App session
2026-03-23 · OPLUMO Outlet 8
Points credited
2026-03-11 · Member activity · RM 99.45
Win-back campaign delivered
2026-02-27 · OPLUMO Outlet 8
Outlet purchase
2026-02-15 · Member activity · RM 111.15
Points credited
2026-02-03 · OPLUMO Outlet 8
Outlet purchase
2026-01-22 · Member activity · RM 122.85