Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 10148
VM0010148Membermember10148@example.test · +601110010148 · Preferred outlet: OPLUMO Outlet 17
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
283
Current loyalty balance
Lifetime Spend
RM 355
Across 8 visits
Total Visits
8
Since 2026-03-18
Average Order Value
RM 59
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
79d
2026-07-22
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
283 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-22 · OPLUMO Outlet 17
Outlet purchase
2026-07-10 · Member activity · RM 44.25
App session
2026-06-28 · OPLUMO Outlet 17
Points credited
2026-06-16 · Member activity · RM 50.15
Win-back campaign delivered
2026-06-04 · OPLUMO Outlet 17
Outlet purchase
2026-05-23 · Member activity · RM 56.05
Points credited
2026-05-11 · OPLUMO Outlet 17
Outlet purchase
2026-04-29 · Member activity · RM 61.95