Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 10123
VM0010123Platinummember10123@example.test · +601110010123 · Preferred outlet: OPLUMO Outlet 9
WeekendApp User
Consent Status
Opted In
Points Balance
4,885
Current loyalty balance
Lifetime Spend
RM 6,107
Across 35 visits
Total Visits
35
Since 2024-11-18
Average Order Value
RM 171
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
78d
2026-07-23
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
4,885 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-23 · OPLUMO Outlet 9
Outlet purchase
2026-07-11 · Member activity · RM 128.25
App session
2026-06-29 · OPLUMO Outlet 9
Points credited
2026-06-17 · Member activity · RM 145.35
Win-back campaign delivered
2026-06-05 · OPLUMO Outlet 9
Outlet purchase
2026-05-24 · Member activity · RM 162.45
Points credited
2026-05-12 · OPLUMO Outlet 9
Outlet purchase
2026-04-30 · Member activity · RM 179.55