Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 10099
VM0010099Membermember10099@example.test · +601110010099 · Preferred outlet: OPLUMO Outlet 2
WeekendApp User
Consent Status
Opted Out
Points Balance
277
Current loyalty balance
Lifetime Spend
RM 347
Across 3 visits
Total Visits
3
Since 2026-05-17
Average Order Value
RM 126
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
109d
2026-06-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
277 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-22 · OPLUMO Outlet 2
Outlet purchase
2026-06-10 · Member activity · RM 94.50
App session
2026-05-29 · OPLUMO Outlet 2
Points credited
2026-05-17 · Member activity · RM 107.10
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 2
Outlet purchase
2026-04-23 · Member activity · RM 119.70
Points credited
2026-04-11 · OPLUMO Outlet 2
Outlet purchase
2026-03-30 · Member activity · RM 132.30