Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N1
Nurul 10089
VM0010089Silvermember10089@example.test · +601110010089 · Preferred outlet: OPLUMO Outlet 9
FamilyDelivery
Consent Status
Opted In
Points Balance
1,447
Current loyalty balance
Lifetime Spend
RM 1,809
Across 23 visits
Total Visits
23
Since 2025-06-21
Average Order Value
RM 68
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
79d
2026-07-22
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,447 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-22 · OPLUMO Outlet 9
Outlet purchase
2026-07-10 · Member activity · RM 51.00
App session
2026-06-28 · OPLUMO Outlet 9
Points credited
2026-06-16 · Member activity · RM 57.80
Win-back campaign delivered
2026-06-04 · OPLUMO Outlet 9
Outlet purchase
2026-05-23 · Member activity · RM 64.60
Points credited
2026-05-11 · OPLUMO Outlet 9
Outlet purchase
2026-04-29 · Member activity · RM 71.40