Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 10088
VM0010088Silvermember10088@example.test · +601110010088 · Preferred outlet: OPLUMO Outlet 8
High ValueWeekend
Consent Status
Opted In
Points Balance
1,191
Current loyalty balance
Lifetime Spend
RM 1,489
Across 42 visits
Total Visits
42
Since 2024-08-02
Average Order Value
RM 33
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
60d
2026-08-10
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,191 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-10 · OPLUMO Outlet 8
Outlet purchase
2026-07-29 · Member activity · RM 24.75
App session
2026-07-17 · OPLUMO Outlet 8
Points credited
2026-07-05 · Member activity · RM 28.05
Win-back campaign delivered
2026-06-23 · OPLUMO Outlet 8
Outlet purchase
2026-06-11 · Member activity · RM 31.35
Points credited
2026-05-30 · OPLUMO Outlet 8
Outlet purchase
2026-05-18 · Member activity · RM 34.65