Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 10085
VM0010085Goldmember10085@example.test · +601110010085 · Preferred outlet: OPLUMO Outlet 5
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,142
Current loyalty balance
Lifetime Spend
RM 3,928
Across 25 visits
Total Visits
25
Since 2025-08-03
Average Order Value
RM 150
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
0d
2026-10-09
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,142 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-09 · OPLUMO Outlet 5
Outlet purchase
2026-09-27 · Member activity · RM 112.50
App session
2026-09-15 · OPLUMO Outlet 5
Points credited
2026-09-03 · Member activity · RM 127.50
Win-back campaign delivered
2026-08-22 · OPLUMO Outlet 5
Outlet purchase
2026-08-10 · Member activity · RM 142.50
Points credited
2026-07-29 · OPLUMO Outlet 5
Outlet purchase
2026-07-17 · Member activity · RM 157.50