Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 10075
VM0010075Silvermember10075@example.test · +601110010075 · Preferred outlet: OPLUMO Outlet 12
WeekendApp User
Consent Status
Opted In
Points Balance
1,162
Current loyalty balance
Lifetime Spend
RM 1,453
Across 20 visits
Total Visits
20
Since 2025-05-24
Average Order Value
RM 71
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
161d
2026-05-01
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,162 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 12
Outlet purchase
2026-04-19 · Member activity · RM 53.25
App session
2026-04-07 · OPLUMO Outlet 12
Points credited
2026-03-26 · Member activity · RM 60.35
Win-back campaign delivered
2026-03-14 · OPLUMO Outlet 12
Outlet purchase
2026-03-02 · Member activity · RM 67.45
Points credited
2026-02-18 · OPLUMO Outlet 12
Outlet purchase
2026-02-06 · Member activity · RM 74.55