Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 10073
VM0010073Platinummember10073@example.test · +601110010073 · Preferred outlet: OPLUMO Outlet 10
FamilyDelivery
Consent Status
Opted In
Points Balance
6,178
Current loyalty balance
Lifetime Spend
RM 7,723
Across 38 visits
Total Visits
38
Since 2024-07-27
Average Order Value
RM 180
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
138d
2026-05-24
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
6,178 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-24 · OPLUMO Outlet 10
Outlet purchase
2026-05-12 · Member activity · RM 135.00
App session
2026-04-30 · OPLUMO Outlet 10
Points credited
2026-04-18 · Member activity · RM 153.00
Win-back campaign delivered
2026-04-06 · OPLUMO Outlet 10
Outlet purchase
2026-03-25 · Member activity · RM 171.00
Points credited
2026-03-13 · OPLUMO Outlet 10
Outlet purchase
2026-03-01 · Member activity · RM 189.00