Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 10064
VM0010064Membermember10064@example.test · +601110010064 · Preferred outlet: OPLUMO Outlet 1
High ValueWeekend
Consent Status
Opted Out
Points Balance
850
Current loyalty balance
Lifetime Spend
RM 1,064
Across 13 visits
Total Visits
13
Since 2025-11-29
Average Order Value
RM 91
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
98d
2026-07-03
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
850 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-03 · OPLUMO Outlet 1
Outlet purchase
2026-06-21 · Member activity · RM 68.25
App session
2026-06-09 · OPLUMO Outlet 1
Points credited
2026-05-28 · Member activity · RM 77.35
Win-back campaign delivered
2026-05-16 · OPLUMO Outlet 1
Outlet purchase
2026-05-04 · Member activity · RM 86.45
Points credited
2026-04-22 · OPLUMO Outlet 1
Outlet purchase
2026-04-10 · Member activity · RM 95.55