Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 10063
VM0010063Silvermember10063@example.test · +601110010063 · Preferred outlet: OPLUMO Outlet 17
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
1,745
Current loyalty balance
Lifetime Spend
RM 2,182
Across 12 visits
Total Visits
12
Since 2025-10-31
Average Order Value
RM 178
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
145d
2026-05-17
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,745 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-17 · OPLUMO Outlet 17
Outlet purchase
2026-05-05 · Member activity · RM 133.50
App session
2026-04-23 · OPLUMO Outlet 17
Points credited
2026-04-11 · Member activity · RM 151.30
Win-back campaign delivered
2026-03-30 · OPLUMO Outlet 17
Outlet purchase
2026-03-18 · Member activity · RM 169.10
Points credited
2026-03-06 · OPLUMO Outlet 17
Outlet purchase
2026-02-22 · Member activity · RM 186.90