Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 10045
VM0010045Goldmember10045@example.test · +601110010045 · Preferred outlet: OPLUMO Outlet 16
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,136
Current loyalty balance
Lifetime Spend
RM 3,921
Across 39 visits
Total Visits
39
Since 2024-07-16
Average Order Value
RM 83
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
131d
2026-05-31
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,136 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-31 · OPLUMO Outlet 16
Outlet purchase
2026-05-19 · Member activity · RM 62.25
App session
2026-05-07 · OPLUMO Outlet 16
Points credited
2026-04-25 · Member activity · RM 70.55
Win-back campaign delivered
2026-04-13 · OPLUMO Outlet 16
Outlet purchase
2026-04-01 · Member activity · RM 78.85
Points credited
2026-03-20 · OPLUMO Outlet 16
Outlet purchase
2026-03-08 · Member activity · RM 87.15