Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 10040
VM0010040Goldmember10040@example.test · +601110010040 · Preferred outlet: OPLUMO Outlet 11
High ValueWeekend
Consent Status
Opted In
Points Balance
3,125
Current loyalty balance
Lifetime Spend
RM 3,907
Across 42 visits
Total Visits
42
Since 2024-05-05
Average Order Value
RM 94
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
149d
2026-05-13
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,125 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-13 · OPLUMO Outlet 11
Outlet purchase
2026-05-01 · Member activity · RM 70.50
App session
2026-04-19 · OPLUMO Outlet 11
Points credited
2026-04-07 · Member activity · RM 79.90
Win-back campaign delivered
2026-03-26 · OPLUMO Outlet 11
Outlet purchase
2026-03-14 · Member activity · RM 89.30
Points credited
2026-03-02 · OPLUMO Outlet 11
Outlet purchase
2026-02-18 · Member activity · RM 98.70