Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 10039
VM0010039Platinummember10039@example.test · +601110010039 · Preferred outlet: OPLUMO Outlet 10
Birthday SoonLunch
Consent Status
Opted In
Points Balance
6,162
Current loyalty balance
Lifetime Spend
RM 7,703
Across 44 visits
Total Visits
44
Since 2024-05-16
Average Order Value
RM 170
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
102d
2026-06-29
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
6,162 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 10
Outlet purchase
2026-06-17 · Member activity · RM 127.50
App session
2026-06-05 · OPLUMO Outlet 10
Points credited
2026-05-24 · Member activity · RM 144.50
Win-back campaign delivered
2026-05-12 · OPLUMO Outlet 10
Outlet purchase
2026-04-30 · Member activity · RM 161.50
Points credited
2026-04-18 · OPLUMO Outlet 10
Outlet purchase
2026-04-06 · Member activity · RM 178.50