Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 10016
VM0010016Membermember10016@example.test · +601110010016 · Preferred outlet: OPLUMO Outlet 4
High ValueWeekend
Consent Status
Opted In
Points Balance
264
Current loyalty balance
Lifetime Spend
RM 330
Across 8 visits
Total Visits
8
Since 2026-05-08
Average Order Value
RM 55
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
28d
2026-09-11
App Status
Installed
OPLUMO App relationship
Member Status
Active
Member tier
Membership & rewards
Member member
264 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-11 · OPLUMO Outlet 4
Outlet purchase
2026-08-30 · Member activity · RM 41.25
App session
2026-08-18 · OPLUMO Outlet 4
Points credited
2026-08-06 · Member activity · RM 46.75
Win-back campaign delivered
2026-07-25 · OPLUMO Outlet 4
Outlet purchase
2026-07-13 · Member activity · RM 52.25
Points credited
2026-07-01 · OPLUMO Outlet 4
Outlet purchase
2026-06-19 · Member activity · RM 57.75