Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 01001
VM0001001Goldmember1001@example.test · +601110001001 · Preferred outlet: OPLUMO Outlet 16
FamilyDelivery
Consent Status
Opted In
Points Balance
2,740
Current loyalty balance
Lifetime Spend
RM 3,426
Across 24 visits
Total Visits
24
Since 2025-02-27
Average Order Value
RM 148
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
175d
2026-04-17
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,740 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 16
Outlet purchase
2026-04-05 · Member activity · RM 111.00
App session
2026-03-24 · OPLUMO Outlet 16
Points credited
2026-03-12 · Member activity · RM 125.80
Win-back campaign delivered
2026-02-28 · OPLUMO Outlet 16
Outlet purchase
2026-02-16 · Member activity · RM 140.60
Points credited
2026-02-04 · OPLUMO Outlet 16
Outlet purchase
2026-01-23 · Member activity · RM 155.40