Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 10004
VM0010004Goldmember10004@example.test · +601110010004 · Preferred outlet: OPLUMO Outlet 9
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
4,036
Current loyalty balance
Lifetime Spend
RM 5,046
Across 31 visits
Total Visits
31
Since 2025-01-28
Average Order Value
RM 147
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
79d
2026-07-22
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,036 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-22 · OPLUMO Outlet 9
Outlet purchase
2026-07-10 · Member activity · RM 110.25
App session
2026-06-28 · OPLUMO Outlet 9
Points credited
2026-06-16 · Member activity · RM 124.95
Win-back campaign delivered
2026-06-04 · OPLUMO Outlet 9
Outlet purchase
2026-05-23 · Member activity · RM 139.65
Points credited
2026-05-11 · OPLUMO Outlet 9
Outlet purchase
2026-04-29 · Member activity · RM 154.35